Such a mechanism should ensure that all disputes arising out of the decisions of lending institutions’ functionaries are heard and disposed of at least at the next higher level.
documents, if any and he/she will be provided a complaint reference number. If a complaint has been received in writing from a customer, an acknowledgement/response shall be sent to the customer
The customer aggrieved by any decision of the aforesaid official may prefer an escalation to the head office of SHFL at the address given below.
SAVE Housing Finance Limited ,Unit no. 761, 7th Floor, Vegas Mall, Plot no 06, Sector -14, Dwarka, New Delhi – 110075.
At SAVE Housing Finance Limited ( SHFL), we believe in providing the best of services to our customers. We provide customers with easy access to
information, products and services, as well as the means to get their grievances redressed.
Please visit to the nearest SAVE Housing Finance Limited ( SHFL), Branch and submit your complaints/grievance get your complaint logged in the “Complaint & Grievance Register” maintained at the branches (During the working hours from 10:00 AM to 06:00 PM) We will respond to your complaint within 15 working days.
If the complaint is not redressed satisfactorily within 30 working days, customer may forward the grievance to National Housing Bank by lodging the complaint in online mode at the link grids.nhbonline.org.in
Mr. Vivek KrishanUnit no. 761, 7th Floor,Vegas Mall,
E-Mail ID: email@example.com
After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavor to do so within 15 working days.
If the complaint is not redressed satisfactorily within 30 working days, customer may forward the grievance to National Housing Bank by lodging the complaint in online mode at the linkgrids.nhbonline.org.in
National Housing Bank,
Department of Regulation and Supervision, (Complaint Redressal Cell)
4th Floor, Core- 5A, India Habitat Centre,
Lodhi Road, New Delhi – 110 003
The complaint can also be e-mailed at: firstname.lastname@example.orgDownload Here